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Blackline — AI Business Consulting
Ryan Dienst
AI Business Consulting

Stop leaving intelligence
on the table.

Your business generates data every day. Most of it goes unread, unused, and unconnected. Blackline helps small and mid-size businesses turn that data into a competitive advantage — with AI strategy and implementation that actually works.

25+ Years Operating EY Entrepreneur of the Year ×4 INC 5000 ×3 Cross-Industry Full Delivery
Book a $500 Discovery Call See the Process
Why Most AI Projects Fail

The technology isn’t the problem.
The organization is.

Small businesses are told AI will transform their operations. So they buy a tool, hand it to one person, and wonder why nothing changes. The problem is never the software. It’s the absence of a clear strategy, connected data, and someone who has actually run a business and knows how to make both work together.

Why AI Initiatives Stall
Tools purchased with no clear use case or success metric
Data scattered across spreadsheets, inboxes, and disconnected systems
Staff resistant because no one explained the “why”
No governance — every department does its own thing
ROI never defined, so success is never proven
What Good AI Implementation Looks Like
Use cases selected by business impact, not technical novelty
Data consolidated, cleaned, and connected before anything is built
Staff trained and aligned — AI as a partner, not a threat
Clear governance so every function trusts and uses the output
ROI tracked from day one. Continuous improvement built in.
How It Works

A clear process from first conversation
to measurable results.

Every engagement follows the same five-stage framework — structured enough to deliver consistent results, flexible enough to fit your industry and scale.

1
Discovery
$500 consultation. We map your business, data, technology, and biggest pain points.
2
Assessment
AI readiness analysis. We score your data quality, tech stack, and identify high-impact use cases.
3
Roadmap
A prioritized plan with ROI projections, implementation phases, and a clear starting point.
4
Implementation
We execute the roadmap — piloting the highest-impact use case first, then scaling what works.
5
Optimization
Ongoing monitoring, model refinement, and continuous improvement. The system gets smarter as you grow.
Services & Investment

Three stages. Complete clarity
at every step.

Every engagement follows the same structure — from a focused first conversation to a defined project to ongoing support if you need it. No hourly billing, no surprises. Every project includes an estimated ROI before work begins.

1
Stage 1

Discovery Call — $500

A 1–2 hour structured consultation — virtual or in person — where we map your business operations, technology landscape, data environment, and biggest pain points. This is not a sales call. It is a working session with a real deliverable.

What you receive within 3 business days:

AI Opportunity Summary — a written assessment of your top 3–5 AI and technology opportunities
AI Readiness Score across 6 business dimensions
Recommended starting point with rationale
Overview of relevant project types and what they deliver

The $500 Discovery Call is a flat fee. No upsell pressure. You will leave with a clear picture of your opportunities whether or not you proceed further.

2
Stage 2

Project Engagement — A La Carte

Every project is scoped individually and quoted as a flat fee. Pricing is based on complexity, integration requirements, and the size of the ROI we’re building toward — not on your company size. Every proposal includes an estimated ROI before you commit to anything.

Typical project types include:

AI Readiness Assessment & Roadmap
Scored readiness report, prioritized use cases, phased implementation plan
Single Use Case Implementation
End-to-end build of one high-impact AI use case with training and monitoring
Data Infrastructure & Pipeline
Data consolidation, lake architecture, pipeline mapping, governance framework
CRM Implementation & Integration
CRM selection, setup, data migration, workflow automation, and team training
Social Media Strategy & Automation
Content strategy, scheduling automation, AI-assisted content creation, analytics
Website Development & Optimization
New site build or redesign with SEO, lead capture, and performance optimization
Multi-Use Case Implementation
Phased AI deployment across multiple business functions with cross-functional alignment
Process Automation
Workflow automation for billing, scheduling, reporting, communications, and compliance

Every project is quoted as a flat fee with a defined scope. Every proposal includes an estimated ROI.

3
Stage 3

Ongoing Retainer — By Scope

Some businesses need more than a project. A retainer gives you ongoing access to strategic and technical support — priced based on the size and scope of what you need.

A retainer may be right for you if:

You have multiple concurrent projects in flight
You want ongoing AI and technology consulting as your business evolves
You need maintenance and monitoring for implemented AI systems
You want a strategic advisor on call for general business and technology decisions

Retainer pricing is discussed and agreed upon based on the scope of engagement. Reach out to start that conversation.

Why Blackline

You don’t need a software vendor.
You need someone who has run a business.

Most AI consultants come from technology. I come from operations. I’ve spent 25+ years building and running businesses in one of the most data-intensive, compliance-heavy industries that exists — clinical laboratory and healthcare diagnostics. I have been the person staring at disconnected systems, manual workflows, and teams that don’t speak the same language. I know exactly where AI creates real value and where it creates expensive noise.

25+
Years Operating Businesses
EY Entrepreneur of the Year
INC 5000
$500
Fixed Discovery Call. No surprise fees.

Currently Chief Commercial Officer at Mako Medical and CEO at Centennial State Laboratory. Founder of Global Medical Imaging — built from zero, INC 5000 three consecutive years, taken through acquisition. Blackline is my fractional consulting practice, now focused on helping businesses of every kind compete smarter with AI.

“The organizations that will win with AI are not the ones with the best models. They are the ones whose leadership teams actually know how to use them.”
What We Build

From data chaos to continuous intelligence.

Every AI engagement covers the same core disciplines. The depth of each depends on your tier, complexity, and where the biggest opportunity lives.

🔍
AI Readiness Assessment
Evaluate your data quality, technology stack, organizational readiness, and top AI opportunities. Delivers a scored readiness report across six dimensions with a gap analysis and prioritized next steps.
🗄️
Data Infrastructure & Strategy
Assess where your data lives, what it’s telling you, and what’s standing between your current state and a functioning AI environment. Includes data lake planning, pipeline mapping, and governance framework.
📈
Use Case Selection & ROI Modeling
Identify your highest-impact AI opportunities, model the expected return, and build the business case that gets leadership aligned and budgets approved.
⚙️
Pilot Implementation
Design and execute a focused AI pilot on your single highest-value use case. Includes tool selection, integration, staff training, and 30–60 day performance monitoring with clear success metrics.
🔄
Continuous Learning Systems
Build AI implementations designed to improve over time — with feedback loops between model output and business outcomes, so the system gets smarter as your organization learns.
🤝
Cross-Functional Adoption
The organizational side is where most AI projects collapse. We build the governance, change management, and staff alignment that ensures every function uses AI as a partner rather than ignores it as a threat.
Industries

The methodology is universal.
The application is specific to you.

AI creates value across every industry because every industry has repetitive processes, underused data, and alignment problems. The use cases change. The framework doesn’t.

🏥

Healthcare & Diagnostics

Lab operations, revenue cycle, compliance documentation, patient communication, and clinical workflow automation.

🏗️

Construction & Trades

Job costing, scheduling, bid analysis, materials forecasting, subcontractor management, and project performance tracking.

🛍️

Retail & Hospitality

Inventory optimization, demand forecasting, customer segmentation, loyalty, and automated communications.

⚖️

Professional Services

Client intake automation, document processing, billing intelligence, and performance analytics for legal, accounting, and consulting firms.

🚚

Distribution & Logistics

Route optimization, demand planning, supplier performance, and automated exception handling.

🏢

Any Business With Data

If your business generates data, there’s an AI opportunity. We work with any industry where repetitive processes, underused data, or alignment problems exist.

Common Questions

Straight answers.

Do I need to have my data organized before we start?
No. The assessment process is specifically designed to evaluate where your data currently lives and what shape it’s in. Most clients have more usable data than they think — it just isn’t organized yet. We figure that out together in the Discovery phase.
What if I’ve already tried AI tools and they didn’t work?
This is the most common situation we see. Tools don’t fail — implementation does. The assessment will identify exactly what went wrong and build a corrected strategy from there.
How technical does my team need to be?
Not very. Our job is to translate between the technical and operational worlds — and to ensure your team understands and trusts what we build. Change management and adoption are built into every engagement.
What does the $500 Discovery Call actually include?
A 1–2 hour structured consultation covering your business operations, technology landscape, data environment, and biggest pain points. Within 3 business days you will receive a written AI Opportunity Summary — a scored readiness assessment, your top 3–5 AI and technology opportunities, and a recommended starting point. You will leave with a clear picture of where AI can create real value in your business.
Do you work virtually or in person?
Both. Discovery calls can be virtual (Zoom/Teams) or in person depending on your preference and location. Implementation engagements are typically a mix of remote strategy work and on-site sessions where it matters.

Ready to find out where AI can create
real value in your business?
Let’s talk.

The $500 Discovery Call is the fastest way to go from “we should probably do something with AI” to a clear, prioritized plan built around your actual business.

Book Your Discovery Call →

ryan@blackline1.com  ·  I respond personally and promptly.

Ryan Dienst
AI Value Creation & Portfolio Operations

AI in your portfolio
isn’t a technology problem.

Most portfolio companies have tried AI. The initiatives stall because no one built the organizational layer — the data strategy, the governance, the cross-functional alignment — that makes AI actually run. Blackline bridges the gap between the investment thesis and operational execution.

25+ Years Operating Post-Acquisition Integration EBITDA-Focused AI Full Delivery
Start the Conversation
The Portfolio AI Gap

The AI graveyard in most portfolio companies
isn’t a technology failure. It’s a leadership failure.

Finance, Sales, Ops, and IT are each running their own version of reality. Nobody has built the organizational layer to find the shared signal. The result: AI tools purchased, pilots abandoned, and thesis value left on the table.

Why AI Stalls in Portfolio Companies
IT builds a model. The business does not trust or use the output.
Data sits in silos. Each function has its own version of the truth.
No governance structure — every function ignores what AI recommends.
Models decay as the business evolves. No feedback loop.
Leadership can’t articulate the AI ROI story to the board.
What Blackline Builds Instead
A unified data strategy where Finance, Ops, Sales, and IT trust the same source of truth.
AI use cases prioritized by EBITDA impact, not technical complexity.
Continuous learning models built to improve as the portfolio company scales.
Cross-functional AI governance that drives adoption rather than resistance.
A board-ready narrative connecting AI investment to operational leverage and exit value.
Engagement Model

From acquisition to exit-ready AI infrastructure.

Blackline can engage at any stage of the investment lifecycle — pre-acquisition diligence, post-close integration, or mid-hold optimization.

🔍

Pre-Acquisition AI Diligence

Assess the target’s data assets, technology infrastructure, and AI implementation potential as part of your investment thesis. Identify value creation opportunities before you close.

🚀

Post-Acquisition AI Roadmap

Within 90 days of close, deliver a prioritized AI roadmap with EBITDA-linked use cases, data infrastructure requirements, and a phased implementation plan.

⚙️

Operating Partner / Fractional CCO

Ongoing operational leadership embedded in the portfolio company — leading commercial strategy, AI implementation, and cross-functional alignment through the hold period.

🔧

Operational Performance Recovery

For underperforming portfolio companies that need stabilization before they can scale. Diagnose margin leaks, rebuild leadership accountability, align cross-functional teams, and restore operational clarity — fast.

📈

Commercial Growth & Customer Acquisition

Build the commercial infrastructure that drives top-line results — go-to-market strategy, pipeline development, sales process design, and customer acquisition systems built to compound over the hold period.

📊

Exit-Ready AI Infrastructure

Documented, transferable AI systems with demonstrated performance improvement. A board-ready narrative connecting AI investment to operational leverage — built for the next buyer’s due diligence.

The Operator Advantage

Most AI consultants have never run a P&L.
I have.

25+ years of building and scaling healthcare services businesses — including co-founding Global Medical Imaging from zero, earning INC 5000 recognition three consecutive years, winning Ernst & Young Entrepreneur of the Year four times, and navigating acquisition as CCO of Mako Medical. I have been on the operating side of every challenge your portfolio companies are facing.

25+
Years Operating Experience
EY Entrepreneur of the Year
INC 5000
2,000+
Person Org Managed
“The organizations that will win with AI are not the ones with the best models. They are the ones whose leadership teams actually know how to use them.”
Common Questions

Straight answers.

Do I need to have my data organized before we start?
No. The assessment process is specifically designed to evaluate where your data currently lives and what shape it’s in. Most clients have more usable data than they think — it just isn’t organized yet. We figure that out together in the Discovery phase.
What if I’ve already tried AI tools and they didn’t work?
This is the most common situation we see. Tools don’t fail — implementation does. The assessment will identify exactly what went wrong and build a corrected strategy from there.
How technical does my team need to be?
Not very. Our job is to translate between the technical and operational worlds — and to ensure your team understands and trusts what we build. Change management and adoption are built into every engagement.
What does the $500 Discovery Call actually include?
A 1–2 hour structured consultation covering your business operations, technology landscape, data environment, and biggest pain points. Within 3 business days you will receive a written AI Opportunity Summary — a scored readiness assessment, your top 3–5 AI and technology opportunities, and a recommended starting point. You will leave with a clear picture of where AI can create real value in your business.
Do you work virtually or in person?
Both. Discovery calls can be virtual (Zoom/Teams) or in person depending on your preference and location. Implementation engagements are typically a mix of remote strategy work and on-site sessions where it matters.

Looking for an operator who has actually run
the businesses you invest in?
Let’s talk.

Whether you need AI diligence on a target, a roadmap for a portfolio company, or an embedded operating partner — the conversation starts the same way: direct and fast.

Start the Conversation →

ryan@blackline1.com  ·  I respond personally and promptly.